General Questions
Can these light bulbs be used in a standard lamp?
Are these bulbs dimmable?
Do you have the same item list in store?
What is your feedback Policy?
How do I search through all your products?
Condition Details?

Shipping
Did my order ship yet? How can I track my order?
How much is shipping? How long will it take?
When will my order ship?
How long will it take to receive my order?
Do we allow local pick up?
Do you combine shipping charges on multiple purchases?

International Shipping
Can you declare my purchase as a "Gift"?
Do I have to pay custom taxes or duties?

Payments
How do I pay for my item?
How do I pay with Money Order or Cashiers/Check?
What is your mailing address?
Have you received my payment yet?
Do I have to pay sales tax?
What types of payments do you accept?
Is my personal information kept private?

Returns/Exchanges
How can I return a product?
I received the wrong item. What do I do?

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General Questions

Can these bulbs be used in a standard lamp?

Yes, our bulbs can be used in any standard E26 light socket.

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Are these bulbs dimmable?
No.
Don't use with timers, photocells, dimmers, and motion control devices.
Don't use with totally enclosed recessed fixtures.
Don't use where exposed to the weather.

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Do you have the same item list in store?

Discountbulbs carries a wide selection of footwear and virtually all of product that is in stock has a live listing at all times. If the item is not listed in an eBay auction, it must  in our eBay store.  Please feel free to use our eBay Store search tools by clicking the link below: Discountbulbs Store

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What is your feedback policy?

Discountbulbs truly appreciates the patronage of every auction winner. We leave feedback IMMEDIATELY after you leave us feedback. This ensures that all satisfied customers receive a positive feedback from us.

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How do I search through all your products?

You can use our user friendly search on the left side of our eBay store or the right side of our auction templates. Make sure you press the “Search” button. It won’t work if you just press “Enter” on your keyboard.

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Condition Details?

Condition: Discountbulbs sells only Brand New items.

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Shipping Questions

How can I track my order?

Most order ship next business day after payment is received. After we ship your order, we will send you a shipping confirmation email which includes your tracking number and a link to track your package.

If your order was shipped, you should have received a tracking confirmation email from Discountbubs  w/ your tracking number and shipping carrier.

If you didn't receive that email, you can retrieve your tracking number and order status by send us email  at sales@discountbulb.net and entering your item number, your name, we will email you the tracking number within 24 hrs. 

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How much is shipping?

The shipping fees for all of our products are clearly stated on the checkout page and in our EBAY listing.
 

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When will my order ship?

We ship most of your orders within 1 business day, A business day is considered Monday through Friday, not including holidays.

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How long will it take to receive my order?

Delivery times vary from 1 to 5 days for domestic shipments. We are located in Dallas, Texas, so the closer you are to us, the faster you will receive your order. The further you get from Texas the longer it takes.

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Do you allow local pick up?

No.

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Do you combine shipping charges on multiple purchases?

Yes, we do offer discounts on shipping when you buy more than one item.

In order to qualify for our combined shipping discount, you must complete checkout AFTER all items are added to your cart. Please wait until you win all auctions before completing checkout.
Items purchased under the same account will be automatically added to your invoice and the combined shipping discount will apply to your order total. Please remember that you still only have 7 days (from the transaction date) to complete checkout - otherwise all items in your checkout will be canceled, re-posted for sale.

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International Shipments

Can you declare my purchase as a "Gift"?

Falsifying customs documentation is a federal violation. In accordance with US law, we must declare your package as merchandise and note the price that you paid as the value. After all those expenses, you will still get a great deal since our products are purchased at a deep discount.

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Do I have to pay custom taxes or duties?

Discountbulbs’s international shipping charges do NOT include country specific custom taxes, duties, associated with the delivery of your package. These fees must be paid by the customer directly to the delivery carrier at the time of delivery.

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Payment Questions

How do I pay for my item?

Within a few minutes of the close of an auction or the use of the ‘Buy It Now’ feature, you should receive payment instructions via email from Ebay.

Your money order should include your name and order number. Once we receive your payment, we will process it, send you email confirmation, and ship next business day.

Please send your Money Order/Cashiers Check to:

YanYee International Inc.
Attn: Accounting
4628 Brighton dr.
McKinney, TX 75070

If you do not go through the checkout process, we will not have an order number to apply your payment to, delaying your order and shipping.

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What is your mailing address?

Money Orders/Cashiers Checks mail to:

YanYee International Inc.
Attn: Accounting
4628 Brighton dr.
McKinney, TX 75070

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Have you received my payment yet?

Money order/cashiers checks:
We process these within 2 days of receipt and send you a payment confirmation email to your registered email account.

Paypal:
You should receive a payment confirmation email after your payment clears Paypal. Credit/Debit cards and payments using Paypal funds should clear within minutes. Bank Transfers (transactions using your bank account) take about 2 to 4 days to clear.

Credit Cards:
Credit card payments should clear within a few minutes and you should receive a confirmation email shortly after you have paid.

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What types of payments do you accept?

We gladly accept Paypal, Credit Cards (Visa, MasterCard, American and Discover) through Paypal. We also accept Money Orders and Cashiers Checks.

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How long can I wait to pay for my item?

From the moment an auction ends or a Buy It Now is completed, you have exactly 7 days to complete payment. On the 8th day, we will cancel the transaction, re-post the item for sale and file with eBay for a refund of Final Value Fees that we incurred on the sale.

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Is my personal information kept private?

Discountbulbs considers the information you choose to share with us personal and confidential. We will not share, rent, or sell any of your personal information.

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Returns

How can I return a product?

Discountbulbs offers one of the best return policies on eBay.

Click here to see the store return policy.

Your refund will be issued in the same manner as you paid. An email confirmation will be sent after your return is processed.

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I received the wrong item? What do I do?

Discountbulbs strives to keep our customers satisfied but sometimes we do make mistakes. We're very sorry that you received the wrong item and hope the make the return as painless as possible.
Please email customer service at sales@discountbulb.net and include your order number or item number. After we receive your email, we will send you a return label via email so you can return your order. If you can't wait then please feel free to return the item yourself and you will be reimbursed for your return shipping.

Returns will be inspected to insure that they are unworn condition. Sorry for the inconvenience.

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